Hello everyone,

Today we are excited to announce the release of Hotfix Rollup 2735491!

This hotfix rollup corrects eight issues in Microsoft Dynamics Retail Management System (RMS) Store Operations 2.0 and in Microsoft Dynamics Retail Management System (RMS) Headquarters 2.0. The build number of this hotfix rollup is 2.0.1001.

This hotfix rollup resolves the following issues:

• When you try to access KPI information from a purchase order or you run the "GMROI and Inventory Turns" report in Microsoft Dynamics RMS Store Operations Manager, you receive the following error message:
  Error #2147217913 ‐ The conversion of a VARCHAR data type into a DATETIME data type resulted in an out of range value. (Source: Microsoft OLE DB Provider for SQL Server)
  
• You cannot sell or redeem vouchers in Microsoft Dynamics RMS Store Operations POS that uses pre-encoded magnetic gift cards, when the pre-encoded magnetic gift card are formatted as "%12345?" instead of the Format B standard.
  Note We recommend that you use pre-encoded magnetic gift cards that are encoded as "Format B" gift cards. Please contact your gift card supplier to make sure that the new cards that you buy are encoded as "Format B" cards.
  
• When you try to process a "Style 401: Request Data Upload" worksheet in Microsoft Dynamics RMS Headquarters Client, you receive one of the following error messages:
  Dynazip zip Warning Zip File error… missing end signature.
  Run time error 40006 : Wrong protocol or connection state for the requested transaction or request.
  
  If you apply this hotfix on more than one computer, you only have to follow these steps one time.
  
  1. Right-click the Headquarters Client shortcut.
  2. Click Properties.
  3. Type -q at the end of the target string as follows:
     "C:\Program Files\Microsoft Retail Management System\Headquarters Client\HQClient.exe" –q
  4. Click Apply, and then click OK.

• You cannot add money to a Global Voucher in Microsoft Dynamics RMS Store Operations POS when security is set to prevent modification to the Price column and the Must enter price at the POS option is enabled.
  
• You cannot change the font color for captions of task pad buttons in Microsoft Dynamics RMS Store Operations Manager.
  Note If you created new task pads in addition to the default Custom task pad, you must follow these steps directly after you install this hotfix:
  
  If you apply this hotfix on more than one computer, you only have to follow these steps one time.
  
  1. In Store Operations Administrator, on the File menu, click Connect, type the SQL Server password in the Password box, and then click OK to connect to your database. 
  2. On the Query menu, click New.
  3. Type the following SQL Statement in the New Query 1 window:
     UPDATE TaskPadButtons SET FontColor = -2147483630
  4. Press F5 to process the SQL statement.
  5. Restart Microsoft Dynamics RMS Store Operations Manager and Microsoft Dynamics RMS Store Operations POS.
     
• If the ID of a remote payment is the same as the ID of a local payment that was made at the store, receipts are displayed incorrectly for the remote payment in Microsoft Dynamics RMS Store Operations POS.
  
• You cannot print a gift receipt by clicking Print Gift Receipt in Microsoft Dynamics RMS Store Operations POS when the Mark as duplicate receipt option is enabled.
  
• You cannot select a value in the Status of quantity discrepancies drop-down menu on the Issue and Receive tabs in an inventory transfer order in Microsoft Dynamics RMS Headquarters Manager.

You can download Hotfix 2735491 (#32) via the following Knowledge Base Link:
https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2735491

For a list of all previously released Feature Packs, Service Packs, and Hotfixes for Microsoft Dynamics RMS 2.0, click the following link:
https://mbs.microsoft.com/customersource/downloads/hotfixes/20sphf-v2

As always, we recommend that you contact your Microsoft Dynamics® Partner before installing feature packs, service packs, or hotfixes. It is important to verify that your environment is compatible with the feature packs, service packs, or hotfixes being installed. A feature pack, service pack, hot fix, or download may cause interoperability issues with customizations, and third-party products that work with your Microsoft Dynamics® solution.

Have a great week!

Gregg Kosel
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer 

In releases before Microsoft Dynamics RMS 2.0 Feature Pack 2 (FP2), foreign supplier currencies were not displayed correctly in the Headquarters PO Planner worksheet, Purchase Order Details form, or printed purchase orders. Instead, the currency symbol for the default Windows Currency would be displayed.

Starting with FP2, the PO Planner, Purchase Order Details form, and printed purchase orders now display the correct symbols for supplier with foreign currencies.

To verify that the new functionality added as part of FP2 is working correctly, you can follow these reproduction steps:

1. Create a currency (Database | Currencies) that uses a symbol ($, ¥, £, €, etc) other than what is configured in Windows in your Region and Language Settings.
2. Assign this currency to a supplier as its "Accepted Currency".
3. Create a "Style 340: PO Planner" worksheet to create a purchase order with items from the supplier (from step 2) with a foreign currency assigned as is "Accepted Currency".
4. Note that the currency is correct in the PO Planner worksheet, Purchase Order Details form, and the printed purchase order.

Have a great week!

Gregg Kosel
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer

Hello everyone,

Before you call into Microsoft Dynamics Retail Technical Support, I would encourage you to contact your Acquiring Bank and TSYS to make sure that your Electronic Draft Capture (EDC) configuration is correct. This is typically the first step we in Technical Support will try. Having you contact the bank and processor first can frequently prevent you from having to open up a Support Request.

When you first signed up with your bank, you should have received a "Welcome Letter" that included a list of numbers to use for your EDC configuration. This sheet frequently referred to as a VAR sheet or a V-Sheet.

Occasionally, these numbers may change or update without notice at the bank or processor and sometimes within the register itself.

If you start to notice credit/debit card failures unexpectedly, it is always a good idea to contact your bank or processor and have them compare your numbers to theirs to make sure that everything matches up. This will also give your bank or processor an opportunity to make sure that everything else in the account is set up correctly.

It is very important to compare every character from the VAR sheet to the Configuration setup. The following are two examples of actual causes that we have seen in recent support requests:

Incorrect Credit Gateway:   ssl1.tsysacquiring.net/scripts/gateway.dll?transact
Correct Credit Gateway:      ssl1.tsysacquiring.net/scripts/gateway.dll?transac

Incorrect Merchant Number:           888001234901
correct Merchant Number:              888001243901

Do you see the difference? You can probably see how this can easily be overlooked.

For more information about how to configure your EDC setup in Microsoft Dynamics RMS 2.0, please see the following KB article (CustomerSource access is required to access this article):

How to set up the Preferred Acquirer Credit/Debit Card Processing feature in Microsoft RMS Store Operations for credit and debit cards
https://mbs.microsoft.com/customersource/documentation/howtodocuments/preferred_acquirer_setup_so

For more information about how to configure your EDC setup in Microsoft Dynamics POS 2009, please see the following CustomerSource How To article (CustomerSource access is required to access this article):

How to Set Up the Preferred Acquirer Credit/Debit Card Processing Feature in Microsoft Point of Sale https://mbs.microsoft.com/customersource/documentation/howtodocuments/msposcreditdebit.htm

I hope that the suggestions in this article will help you resolve your issue more quickly and possibly prevent you from having to create a Support Request.

Have a great week!

Gregg Kosel
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer

Hello everyone,

Today we are excited to announce the release of Hotfix Rollup 2761529!

This hotfix rollup corrects 12 issues in Microsoft Dynamics Retail Management System (RMS) Store Operations 2.0 and in Microsoft Dynamics Retail Management System (RMS) Headquarters 2.0. The build number of this hotfix rollup is 2.0.1002.

This hotfix rollup resolves the following issues:

• Error message when you try to edit or save a Purchase Order in Microsoft Dynamics RMS Store Operations Manager:Run-time error ‘91’:
  Object variable or With Block variable not set
• The Totals section is truncated in Microsoft Dynamics RMS Store Operations POS when you switch between “Classic View” and “TaskPad View” or when you adjust the size of the Custom POS Buttons, TaskPad, or Function Keys.
• TaskPads do not function correctly when you change the Language.dat file in Microsoft Dynamics RMS POS.
• You experience an issue in Microsoft Dynamics RMS Store Operations POS where the Upper and Lower Bound warning message no longer reverts the price back to the original price when you click “No.”
• Error message when you try to start Microsoft Dynamics RMS Store Operations Manager or Microsoft Dynamics RMS Store Operations POS applications:
  Run-time error ‘430’:
  Class does not support Automation or does not support expected interface
• Error message when you try to process a worksheet in Microsoft Dynamics RMS Headquarters Client when you use a Windows locale that uses a day/month/year date format:
  <<OpenRsRead>> Error -2147217913: The conversion of a char data type to a datetime data type resulted in an out-of-range datetime value.
• Error message when you click Properties to open a TaskPad in Microsoft Dynamics Store Operations Manager:
  Run-time error ‘94’:
  Invalid use of Null
• The Password Policy Settings, New Encryption Key, and Delete Audit Logs are greyed out in Microsoft Dynamics RMS Store Operations Administrator.
• The item list in Microsoft Dynamics RMS Store Operations Manager refreshes and the focus is moved to the first item in the list when a sale is processed on another computer.
• The item list in Microsoft Dynamics RMS Headquarters Manager refreshes and the focus is moved to the first item in the list when a store connects and processes worksheets.
• All item quantities in an Inter-Store Transfer out in Microsoft Dynamics RMS Store Operations Manager are zero in the issuing store.
• Error message when you try to drill into a purchase order from the Purchase Orders report in Microsoft Dynamics RMS Headquarters Manager:
  Run-time error ‘383’:
  ‘Text’ property is read-only

You can download Hotfix 2761529 (#33) via the following Knowledge Base Link:
https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2761529

For a list of all previously released Feature Packs, Service Packs, and Hotfixes for Microsoft Dynamics RMS 2.0, click the following link:
https://mbs.microsoft.com/customersource/downloads/hotfixes/20sphf-v2.htm?printpage=false

As always, we recommend that you contact your Microsoft Dynamics® Partner before installing feature packs, service packs, or hotfixes. It is important to verify that your environment is compatible with the feature packs, service packs, or hotfixes being installed. A feature pack, service pack, hot fix, or download may cause interoperability issues with customizations, and third-party products that work with your Microsoft Dynamics® solution.

Have a great week!

Gregg Kosel
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer 

The RMS and POS Technical Support team does not have direct access to product keys. 

If you have a need to access new or existing product keys please try the following options:

1. CustomerSource

• If you purchased your product after April 2011, and are currently enrolled in an active Service Agreement with Microsoft Dynamics, you should be able to sign in to CustomerSource and view your product key.

http://www.microsoft.com/dynamics/customer/en-US/access-customersource/default.aspx

• In CustomerSource point to Select My Account; and then click Product and Service Summary. On the Product and Services summary page locate the product you are needing keys for and click Registration Keys. Once you select the Version click Display License Keys. The product keys should be displayed at the bottom of the page.
  
  NOTE: If the PID (Product ID) Key column states "Please refer to PID card for key." the keys are not stored in the system.

2. Contact Sales Operations

• The Sales Operations Team may be able to issue a new product key if necessary; and may also be able to view existing product keys depending on when you purchased the product. If you purchased the Product key before April 2011 you will have to refer to the PID (Product ID) card that was provided.  If you do not have a copy of the PID card you can check with your partner, see below, or Sales Operations may be able to issue you a replacement.

3. Contact your Microsoft Partner.

• It is possible that if you had a Microsoft Partner install your system that they kept a copy of the PID (Product ID) card.

If you experience any problems with activating your RMS or POS product over the Internet please try to activate the product over the telephone. These are the only 2 ways to activate the RMS / POS product.

Hopefully this blog will help you resolve any issues you may encounter. 

Have a great week!

Todd Berger
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer

Hello everyone,

Today we are excited to announce the release of Hotfix Rollup 2784931!

This hotfix rollup corrects 5 issues in Microsoft Dynamics Retail Management System (RMS) Store Operations 2.0 and in Microsoft Dynamics Retail Management System (RMS) Headquarters 2.0. The build number of this hotfix rollup is 2.0.1003.

This hotfix rollup resolves the following issues:

• The POS task pad is not displayed in Terminal Offline mode in Microsoft Dynamics RMS Store Operations POS.
• When the Must enter price at the POS check box is enabled for multiple items in a transaction in Microsoft Dynamics RMS Store Operations POS, mix and match discounts do not work as expected for the items.
• When you try to open the Cashier list in Microsoft Dynamics RMS Store Operations Manager, you receive the following error message:
  Runtime Error 381: Invalid Array Property Index
• When you try to open the Tender Type list in Microsoft Dynamics RMS Store Operations Manager, you receive the following error message:
  Runtime Error 381: Invalid Array Property Index
• When you try to tender multiple concurrent transactions at the same time in Microsoft Dynamics RMS Store Operations POS, you receive the following error message:
  Error #-2147467529
  Transaction (Process ID xx) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.
  
  To resolve this issue, you must run SQL scripts to update three database triggers after you apply this hotfix. To download the SQL scripts and instructions for the SQL scripts, click the following link:
  https://mbs.microsoft.com/downloads/customer/RMS/Hotfixes/SQL_Scripts_for_HF_2791653.zip
  
  If you have any problems running the scripts, or if you have any questions about the process, contact Microsoft Customer Support Services.
  
  Note You do not have to run the SQL scripts if you do not experience this issue.

This is a cumulative hotfix that includes all the hotfixes that were released since Microsoft Dynamics RMS 2.0 Feature Pack 2. The following hotfix includes additional steps that must be followed if you experience particular issues that are described in the corresponding Knowledge Base (KB) articles:

2735491  Hotfix rollup 2735491 is available for Microsoft Dynamics RMS Store Operations 2.0 and for Microsoft Dynamics RMS Headquarters 2.0

Note If you have not installed this hotfix or you have not followed the additional steps, view the KB articles to see whether you experience any of the issues that require additional steps to be followed.

You can download Hotfix 2784931 (#34) via the following Knowledge Base Link:
https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2784931

For a list of all previously released Feature Packs, Service Packs, and Hotfixes for Microsoft Dynamics RMS 2.0, click the following link:
https://mbs.microsoft.com/customersource/downloads/hotfixes/20sphf-v2.htm?printpage=false

As always, we recommend that you contact your Microsoft Dynamics® Partner before installing feature packs, service packs, or hotfixes. It is important to verify that your environment is compatible with the feature packs, service packs, or hotfixes being installed. A feature pack, service pack, hot fix, or download may cause interoperability issues with customizations, and third-party products that work with your Microsoft Dynamics® solution.

Have a great week!

Gregg Kosel
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer 

Have you wondered why some numbers in your Item Movement History report do not seem to jive with the numbers in the Item Quantity reports?   

The reason for this is that the reports were designed for different purposes; and we do not recommend using the Item Movement History report to track current inventory quantities. 

Some of the reasons for this include:

• The Item Movement History report was designed to track an item's movement, not the item's current quantity.
• If you run the Item Movement History report without any filters to view the current quantity, the report could take an abnormally long time to generate. This is because the report has to generate and load data for all the item movement that has occurred since the store was opened.
• There is a default Item Quantity List report in Store Operations that will produce a more accurate representation of your item's current quantities.
• The Item Movement History report does not consider items that are on hold, are in the Offline database, are on a Work Order, or on a Layaway.

There are also several things that can cause the Item Movement History report quantity totals to be inaccurate when you compare it to the quantity totals in the Item Quantity list report.

Some of these things include:

• If you have ever updated an item's quantity with a third-party program, a record of the movement may not be recorded in the InventoryTransferLog table. Therefore, the totals in the Item Movement History report may not be accurate.
• If you have ever updated an item's quantity with a SQL statement, a record of the movement will not be recorded in the InventoryTransferLog table. Therefore, the totals in the Item Movement History report may not be accurate.
• There were some Product Defects in earlier versions of Microsoft Dynamics RMS that caused issues with records in the InventoryTransferLog table.
• If Items were imported into the database with a quantity, the Item Movement History report will not account for this imported quantity because the Store Operations Import Utility does not record a record in the InventoryTransferLog table for the imported quantity.

Do not let this discourage you from using the Item Movement History Report for what its true purpose is, which is to track the various movement of your items. Movement types include the following:

• Purchase Order receipts
• Inventory Transfer In
• Inventory Transfer Out
• Transaction Return to the Offline database
• Transaction Return to the Main database
• Transfer to the Main database from the Offline database
• Transfer to the Offline database from the Main database
• Manual Adjustment
• QuickAssist (Inventory Wizard Adjustments)
• Physical Inventory Adjustment
• Headquarters Adjustment
• Parent Child Adjustment
• Kit Component Transfer
• Headquarters Manual Adjustment
• Sales

I hope that the information in this blog will help you better understand the differences and purposes of the Item Movement History and Item Quantity List reports.

Have a great week!

Gregg Kosel
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer

In case you need to verify that Microsoft Dynamics Retail Management System (RMS) and Microsoft Dynamics POS 2009 are Validated Payment Applications you can use the following steps:

1. Click the following link to find the List of Validated Payment Applications:

2. Read and Accept the “Notice and Disclaimer”.

3. In the Company text box type Microsoft, and then click Search.

4. Click the Acceptable for New Deployments button.

5. Verify that Microsoft Dynamics RMS and Microsoft Dynamics POS 2009 are listed.

Have a great week!

Todd Berger
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer

Hello everyone,

Today we are excited to announce the release of Hotfix Rollup 2791653!

You can download Hotfix 2761529 (#35) via the following Knowledge Base Link:
https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2791653

For a list of all previously released Feature Packs, Service Packs, and Hotfixes for Microsoft Dynamics RMS 2.0, click the following link:
https://mbs.microsoft.com/customersource/downloads/hotfixes/20sphf-v2.htm?printpage=false

This hotfix rollup corrects 3 issues in Microsoft Dynamics Retail Management System (RMS) Store Operations 2.0 and in Microsoft Dynamics Retail Management System (RMS) Headquarters 2.0. The build number of this hotfix rollup is 2.0.1004.

This hotfix rollup resolves the following issues:

• When you change the description of an item in Microsoft Dynamics RMS Headquarters Manager or Microsoft Dynamics Store Operations Manager, the item list is immediately resorted.
• Assume that you process sales in Microsoft Dynamics RMS Store Operation POS. When you run Microsoft Dynamics Store Operation Manager on another computer, the mouse pointer does not work as expected.
• Assume that you change an item property for an item in Microsoft Dynamics RMS Store Operation Manager on a computer that accesses the database server over a network. When you save the changes, the performance of Microsoft Dynamics RMS Store Operation Manager is slower than expected.

This is a cumulative hotfix that includes all the hotfixes that were released since Microsoft Dynamics RMS 2.0 Feature Pack 2 (FP2). The following hotfixes included additional steps that need to be followed if users are experiencing particular issues included in these hotfixes:

Hotfix rollup 2735491 is available for Microsoft Dynamics RMS Store Operations 2.0 and for Microsoft Dynamics RMS Headquarters 2.0
https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2735491

Hotfix rollup 2784931 is available for Microsoft Dynamics RMS Store Operations 2.0 and for Microsoft Dynamics RMS Headquarters 2.0
https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2784931

Note If you have not installed these hotfixes or you have not followed the additional steps that are required for some of the fixes in these KB articles, view the articles to see whether you experience any of the issues that require additional steps to be followed.

As always, we recommend that you contact your Microsoft Dynamics® Partner before installing feature packs, service packs, or hotfixes. It is important to verify that your environment is compatible with the feature packs, service packs, or hotfixes being installed. A feature pack, service pack, hot fix, or download may cause interoperability issues with customizations, and third-party products that work with your Microsoft Dynamics® solution.

Have a great week!

Gregg Kosel
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer

Hello everyone,

Just a quick post to let everyone know that Gregg and I will have a booth at the Retail Realm Partner Conference in Las Vegas this weekend; and we will also be at Convergence in New Orleans in March.

http://www.microsoft.com/dynamics/convergence/

If you are attending either or both of these events please stop by and say hello.

 Have a great week!

Hello everyone,

Today we are excited to announce the release of Hotfix Rollup 2805279!

You can download Hotfix 2805279 (#36) via the following Knowledge Base Link:
https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2805279

For a list of all previously released Feature Packs, Service Packs, and Hotfixes for Microsoft Dynamics RMS 2.0, click the following link:
https://mbs.microsoft.com/customersource/downloads/hotfixes/20sphf-v2

This hotfix rollup corrects 6 issues in Microsoft Dynamics Retail Management System (RMS) Store Operations 2.0 and in Microsoft Dynamics Retail Management System (RMS) Headquarters 2.0. The build number of this hotfix rollup is 2.0.1005.

This hotfix rollup resolves the following issues:

• The Purchase Order and Inventory Transfer reports in Microsoft Dynamics RMS Headquarters and in Microsoft Dynamics RMS Store Operations are updated incorrectly if one or more of the following conditions are true:
  • The PO Date filter is applied.
  • The Order Date filter is applied.
  • There is an OR criterion together with a date filter.
  • The Negative Expression filter is applied.
• Assume that you filter a report by a column that contains a date range and one other column in Microsoft Dynamics RMS Headquarters or Microsoft Dynamics RMS Store Operations. When you run the report, the report displays no result.
• After you perform certain operations in Microsoft Dynamics RMS Store Operations POS, the VeriFone MX860 payment terminal screen does not clear.
• When you process debit-card transactions in Microsoft Dynamics RMS Store Operations POS, the VeriFone MX860 payment terminal screen displays the last selected item instead of the total tender amount.
• When you tender a transaction that has multiple tender types in Microsoft Dynamics RMS Store Operations POS, the signature capture dialog box appears only on POS. The dialog box does not appear on the VeriFone MX860 payment terminal screen.
• When you tender a transaction that has multiple tender types in Microsoft Dynamics RMS Store Operations POS, the VeriFone MX860 payment terminal stops responding.

Notes

• To use the signature capture functionality of the VeriFone MX860 payment terminal, you have to click to select the Real time capture check box on the Signature Capture tab of the Register Properties dialog box when you configure the device for each register.
• This hotfix is a cumulative hotfix that includes all the hotfixes that were released since Microsoft Dynamics RMS 2.0 Feature Pack 2 (FP2). The following hotfixes include additional steps that have to be followed if you are experiencing particular issues that are included in these hotfixes:

• • Hotfix rollup 2735491 is available for Microsoft Dynamics RMS Store Operations 2.0 and for Microsoft Dynamics RMS Headquarters 2.0
    https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2735491
    
    This hotfix includes a new switch for Headquarters Client that causes any warning messages that are generated by the program to be suppressed. To take advantage of this new quiet mode, you have to change the command line on the Headquarters Client shortcut that resembles the following:
    "c:\Program Files\Microsoft Retail Management System\Headquarters Client\HQClient.exe" -q
  • Hotfix rollup 2784931 is available for Microsoft Dynamics RMS Store Operations 2.0 and for Microsoft Dynamics RMS Headquarters 2.0
    https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2784931
    
    This hotfix includes updates to three triggers that provide performance improvements for some customers who experience performance issues when they process transactions. You can take advantage of these changed triggers by running the SQL statements that are available for download in Microsoft Knowledge Base (KB) article 2784931.

Note If you did not install these hotfixes, or if you did not follow the additional steps that are required for some fixes in these KB articles, see the articles to determine whether you experience any of the issues that require you to follow additional steps.

As always, we recommend that you contact your Microsoft Dynamics® Partner before installing feature packs, service packs, or hotfixes. It is important to verify that your environment is compatible with the feature packs, service packs, or hotfixes being installed. A feature pack, service pack, hot fix, or download may cause interoperability issues with customizations, and third-party products that work with your Microsoft Dynamics® solution.

Have a great week!

Gregg Kosel
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer

Today we've launched a new update to the Microsoft Dynamics Community.  It's now easier to signup, navigate and search in the community, and stay up-to-date on information you're interested in. 

QUICK SIGNUP
We've made it much faster to join the Microsoft Dynamics Community -- now all it takes is to create a screen name (which is used for the URL to your profile page), enter your name, and select a product group to join.

JOIN PRODUCT GROUPS
Participating in a product-specific community (such as asking a question in a forum, commenting on a blog, or creating a subscription) now requires you to join the group.  New members can join right from the signup page.  Existing members will see an orange "join" button at the top of the page -- click it, and you're ready to participate.

UPDATED NAVIGATION
The navigation has been updated to provide quick access to everything available, whether you're on the home page or within a product community.

You'll also find three new options in the upper-right of the site: Conversations, Favorites, and Settings.  Conversations are private messages you've received from other members.  The "Favorites" menu displays any blogs or forums that you've added as a favorite. 

You can also favorite individual forum posts, blog articles, and videos and access them from the "Favorites" tab on your Profile page, available via either clicking your name in the upper right area or by clicking the "View All" link on the "Favorites" menu.

Use the Settings link to set preferences such as your time zone, email preferences, and manage your subscriptions.

IMPROVED SEARCH
You can now filter your search results by the type of information you're looking for,  author, tags, and date. 

STAY UP-TO-DATE WITH SUBSCRIPTIONS
Subscribe to topics that are important to you by following author-provided tags or creating your own keywords.  View your subscriptions on the home page or schedule email notifications (daily or weekly).  Learn more about Subscriptions

FOLLOW EXPERTS
You can now follow community members and easily view all the community information they've authored via the activity feed on the home page.  We've also highlighted specific experts on the product group home pages, who are key community contributors.

UPDATED PROFILES
We've simplified your profile and removed many of the fields previously found in the Organization and Professional sections of your profile.  If you've used these fields in the past, you'll want to take a minute to update your new profile.  You'll also now have the ability to share your social contact information, including Twitter, LinkedIn, and YouTube.  Learn more about your Community Profile and Privacy Settings

We've also made it much easier to add community members as friends, which allows you to follow their activity and send them private conversations (requires the member to accept the friend request).  If you've used the previous "Business Card" capability, you'll want to take a few minutes and send new friend requests to those individuals.

SUGGESTED ANSWER REMINDERS
When a community member answers your forum post, they can mark it as a "Suggested Answer", which will send you an email asking you to verify their answer.  If you haven't verified the answer and it's been 5 days with no other responses to your forum post, we'll send you a one-time reminder to verify the answer.  Verifying an answer makes it easier for other members to find solutions to their questions.  Learn more about Managing Notification Settings

POST QUESTIONS TO THE FORUMS QUICKER
You can now quickly create a new question at the top of the forum page.  Remember to add descriptive tags that other members can follow to create subscriptions!

ATTEND COMMUNITY EVENTS
We've added a new calendar feature to product groups which provides a central location for all community learning opportunities.  Help the community and market your own events by adding them to the calendar.

FEEDBACK?
We hope you like the new Microsoft Dynamics Community.  Let us know what you think of the new features by posting in the Community Feedback Forum or send us a tweet with our #MSDynComm hashtag.  Thanks!

Eric Parsons, Microsoft Dynamics Community Manager

Hello everyone,

Just a quick post to let everyone know that Gregg and I will be at Convergence in New Orleans on March 18-21.

http://www.microsoft.com/dynamics/convergence/

If you are attending Convergence please stop by and say hello.

Have a great week!

Hello everyone,

Did you know that Microsoft has tested a new payment processing device?

Please click the following link to download the "How to set up the VeriFone Mx860 for Microsoft Dynamics RMS" document:
https://mbs.microsoft.com/downloads/customer/RMS/Hardware/VeriFone_MX860_Setup.pdf (login required)

This document provides steps to install the VeriFone Mx860 PIN pad device on a computer for use with Microsoft Dynamics RMS Store Operations.

Notes

• This document is provided as a courtesy to our partners and customers. If you have questions about installing or configuring your Mx860 device, please contact VeriFone. Microsoft does not support third-party hardware.
• Before you follow the steps in this article, you must first set up the forms that you want the device to display. For more information, see the file Mx800 Form Manager and Form Library API Guide.pdf in the Documentation folder of the Mx800 Integration Kit that is provided by VeriFone.
• You will need CustomerSource or PartnerSource access to download the setup document. If you do not have access to either of these sites, you can request the setup document from your Microsoft Dynamics RMS Partner or open a Support Request with the Microsoft Dynamics Retail support team by calling 888-477-7877.

Hopefully we'll see some of you at Convergence 2013 next week in New Orleans.

Have a great week!

Gregg Kosel
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer

Hello everyone,

Just a quick note that Convergence is going great.

We have had a large number of customers and partners stop by with some really good questions.

If you are at Convergence, and haven't had a chance to stop by yet, we are in the Microsoft Solutions Experience near the Microsoft Store (Stations M107 & M109).

Hope to chat with you soon.

Todd

Hello everyone,

Today we are excited to announce the release of Hotfix Rollup 2821635!

You can download Hotfix 2821635 (#37) via the following Knowledge Base Link:
https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2821635

For a list of all previously released Feature Packs, Service Packs, and Hotfixes for Microsoft Dynamics RMS 2.0, click the following link:
https://mbs.microsoft.com/customersource/downloads/hotfixes/20sphf-v2

This hotfix rollup corrects 3 issues in Microsoft Dynamics Retail Management System (RMS) Store Operations 2.0 and in Microsoft Dynamics Retail Management System (RMS) Headquarters 2.0. The build number of this hotfix rollup is 2.0.1006.

This hotfix rollup resolves the following issues:

• You cannot remove or reset a previously configured button on the task pad in Microsoft Dynamics RMS Store Operations Manager. After you apply this hotfix rollup, a new button type that is called Unassigned is available in the Button Type drop-down list in the Task Pad Properties dialog box. You can use the Unassigned button to reset task pad buttons.
• When you import data into a "Style 251: Update Inventory - Item Prices" worksheet in Microsoft Dynamics RMS Headquarters Manager, you receive the following error message:
  Run-time error '91': Object variable or With block variable not set.
• Assume that you highlight a purchase order in the purchase order list in Microsoft Dynamics Store Operations Manager. Then, you perform sales transactions in Microsoft Dynamics Store Operations POS on another computer. In this situation, the position of the highlighted purchase order in the list is changed unexpectedly.

Notes

• This hotfix is a cumulative hotfix that includes all the hotfixes that were released since Microsoft Dynamics RMS 2.0 Feature Pack 2 (FP2). The following previously released hotfixes include additional steps that have to be followed if you are experiencing particular issues that are included in these hotfixes:

• • Hotfix rollup 2735491 is available for Microsoft Dynamics RMS Store Operations 2.0 and for Microsoft Dynamics RMS Headquarters 2.0
    https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2735491
    
    This hotfix includes a new switch for Headquarters Client that causes any warning messages that are generated by the program to be suppressed. To take advantage of this new quiet mode, you have to change the command line on the Headquarters Client shortcut that resembles the following:
    "c:\Program Files\Microsoft Retail Management System\Headquarters Client\HQClient.exe" -q
  • Hotfix rollup 2784931 is available for Microsoft Dynamics RMS Store Operations 2.0 and for Microsoft Dynamics RMS Headquarters 2.0
    https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2784931
    
    This hotfix includes updates to three triggers that provide performance improvements for some customers who experience performance issues when they process transactions. You can take advantage of these changed triggers by running the SQL statements that are available for download in Microsoft Knowledge Base (KB) article 2784931.

Note If you did not install these hotfixes, or if you did not follow the additional steps that are required for some fixes in these KB articles, see the articles to determine whether you experience any of the issues that require you to follow additional steps.

As always, we recommend that you contact your Microsoft Dynamics® Partner before installing feature packs, service packs, or hotfixes. It is important to verify that your environment is compatible with the feature packs, service packs, or hotfixes being installed. A feature pack, service pack, hot fix, or download may cause interoperability issues with customizations, and third-party products that work with your Microsoft Dynamics® solution.

Have a great week!

Gregg Kosel
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer

Have you found that your HTML Status Bar in Microsoft Dynamics RMS Store Operations POS displays a white screen and does not populate with your custom data?

This issue is caused by Internet Explorer 10.0 and it's inability to interpret the code correctly from the previous HTML Status Bar code.

I have written an article that provides instructions on how to update your custom HTML Status Bar files as well as downloads for the replacement files for customers who are using the default HTML Status bar.

Please click the following link to download the HTML Status Bar Fix Instruction document:

https://mbs.microsoft.com/downloads/customer/RMS/Blog/HTML_Status_Bar_Fix/HTML_Status_Bar_Fix_Steps.docx

Note You will need CustomerSource or PartnerSource access to download this document. If you do not have access to either of these sites, you can request the document from your Microsoft Dynamics RMS Partner or open a Support Request with the Microsoft Dynamics Retail support team by calling 888-477-7877.

Hopefully this document will help you resolve your HTML Status Bar and Internet Explorer 10.0 compatibility issues.

Have a great week!

Gregg Kosel
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer

I am writing this blog to announce a new "How To" document that has been published on CustomerSource and PartnerSource that provides detailed set up and usage instructions for the new Global Voucher functionality that was included in Microsoft Dynamics RMS 2.0 Feature Pack 1.

The following sections are included in this document:

• How to create a new Global Voucher
• How to issue a Global Voucher
• How to tender a transaction with a Global Voucher
• How to check the balance of an existing Global Voucher
• How to add money to an existing Global Voucher

Please click the following link to view the "How to set up Global Vouchers in Microsoft Dynamics RMS 2.0" document:

https://mbs.microsoft.com/customersource/documentation/howtodocuments/Global_Voucher

Note You will need CustomerSource or PartnerSource access to view this document. If you do have not enrolled in a Microsoft Dynamics RMS Maintenance plan that provides you access to CustomerSource, I would encourage you to discuss enrolling in a Maintenance plan with your Certified RMS Partner or by calling the Microsoft Dynamics Sales Operations team at 800-456-0025.

Hopefully this document will clarify how to set up and use Global Vouchers.

Have a great week!

Gregg Kosel
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer

Microsoft Dynamics POS 2009 Service Pack 2 (SP2) has been released on CustomerSource and PartnerSource. This update is available to all customers who subscribe to a Microsoft Dynamics Maintenance Plan.

CustomerSource
https://mbs.microsoft.com/customersource/downloads/servicepacks/POS-2009-SP2

PartnerSource
https://mbs.microsoft.com/partnersource/downloads/servicepack/pos-2009-SP2

Microsoft Dynamics POS 2009 Service Pack 2 (SP2) is cumulative and contains all hotfixes that were released after Feature Pack 1 (FP1).

New Features

• Detailed Sales report directly in Microsoft Office Excel with improved performance - You can now view the Detailed Sales report for all departments, categories, or suppliers, directly in Microsoft Excel with improved performance. For more information, see About Detailed Sales reports in the Manager View Help.
• Report viewing in Microsoft Office Excel - Certain additional reports can now be viewed in your choice of either the standard report window or Microsoft Office Excel. Simply select the new View in Microsoft Excel check box in one of these reports, and then click Refresh Report as usual. To view the list of reports that have this functionality, see List of reports in Manager View Help.
  Note Consult with your Microsoft Certified Partner to have this functionality added to additional reports.
• New configuration option to disallow manual entry of weights when a scale is in use on a register - The store manager can now configure whether cashiers are allowed to manually enter the weight of an item while a scale is attached to the register. For more information on this feature, see POS Workflow Options in Manager View Help.
• NCWM NTEP certification 13-005 - Microsoft Dynamics POS 2009 Service Pack 2 is compliant with National Conference on Weights and Measures, U.S. certificate number 13-005. For details, see About weighed items in Manager View Help.
  Note This is applicable in the United States locale only.
• Support for the Ingenico iSC350 payment device - We have completed compatibility testing and provided some code changes in support of the Ingenico iSC350 payment terminal. To set up and install the iSC350 device, follow the steps in the Ingenico iSC350 setup document available in the Download section of the Microsoft Dynamics POS 2009 SP2 download page.

Other Improvements

In addition to the new features listed above, Service Pack 2 includes fixes for the following issues:

• Payment processing settlement requests do not contain card-level information and could lead to higher fees.
• During label printing, long item descriptions overwrite the adjacent labels.
• The Sold Price values in the Detailed Sales report are incorrect.
• The days of the week headers in the graphs calendar in POS View display as Monday through Sunday instead of Sunday through Saturday. The days of the week do not line up with the correct days of the month.
• You receive the following error message when you try to tender a transaction with a debit card:
  A problem occurred during payment processing verification.
  Details: Error receiving response from Vital. Failed to Read SSL Stream.
• Credit cards that do not pass the Luhn algorithm fail to process. To resolve this issue, a new configuration option has been added to the Advanced Options dialog box for credit card payment methods.
• In limited scenarios, vouchers (gift cards) can be redeemed for more than their value.

Have a great week!

Gregg Kosel
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer 

Microsoft Dynamics RMS 2.0 Cumulative Update 5 (CU5) has been released on CustomerSource and PartnerSource. This update is available to all customers who subscribe to a Microsoft Dynamics Maintenance Plan.

PartnerSource
https://mbs.microsoft.com/partnersource/northamerica/deployment/downloads/service-packs/RMS-20-CU5

CustomerSource
https://mbs.microsoft.com/customersource/northamerica/RMSPOS/downloads/service-packs/RMS-20-CU5

Microsoft Dynamics RMS 2.0 Cumulative Update 5 (CU5) is cumulative and contains all hotfixes that were released after Feature Pack 2 (FP2).

New Features

Cumulative Update 5 includes the following new features: 

• Integration with Microsoft Dynamics Online Payment Services. This integration provides up-to-date access to Microsoft Dynamics Online services and, through the Payment Services software development kit, provides new customization options for partners and payment processors who want additional payment options.
  
  Note The previous Microsoft Dynamics Online integration (sometimes referred to as "version 1") no longer appears as an option on the EDC tab of the Configuration dialog box in Store Operations Administrator. If you have been using that option, your settings will be preserved in the registry and you can continue to do so. However, we strongly encourage you to move to the latest integration, which has been validated against the latest PCI Payment Application Data Security Standard. For more information about how to update your system, see "Integrating EDC software" in Store Operations Administrator Online Help.

• In support of current industry standards, Store Operations now sends reversals instead of refunds for voids of debit purchase and return transactions and for transactions that time out.

• Store Operations now rejects payment processing connections that do not use strong ciphers (128 bits or higher).
  
  Notes

  • This change was implemented as part of our validation against version 2.0 of the Payment Card Industry (PCI) Payment Application Data Security Standard and our effort to keep Microsoft Dynamics RMS PCI compliant.

  • Changes to your environment might be necessary to maintain PCI compliance in your organization. For more information, see the most up-to-date PCI Data Security Standard for merchants and see the latest version of the Microsoft Dynamics RMS Implementation Guide for PCI Compliance, available in the Cumulative Update 5 Downloads section on the CU5 download page.

Changed Functionality

Cumulative Update 5 includes the following changes in functionality:

• The "-q" switch introduced in hotfix rollup 2735491 for suppression of warning messages in Headquarters Client has been added to Headquarters Server, Voucher Server, and Voucher Client. To suppress warning messages for these programs, change the shortcut for the program so that it looks something like this (with the path adjusted for your system and with the correct executable name):
  
  "C:\Program Files (x86)\Microsoft Retail Management System\Headquarters\HQServer" –q

• The following obsolete payment options have been removed from the EDC tab of the Configuration dialog box in Store Operations Administrator.

  • PC-Charge

  • ICVerify

  • Atomic Authorizer

  • WinTI / European EFT

  Note These integrations have not been PCI validated and are no longer supported by Microsoft. Customers who wish to continue using these options can do so by explicitly setting the registry key for these integrations to True. The registry key is:
  
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Retail Management System\Store Operations\POSUser\EDC\<Payment Option>

• The behavior of Style 251: Update Inventory – Item Prices worksheet has been updated. The Cost and Profit Margin columns have been made read only to prevent costs set by the store manager from being inadvertently overwritten.

• The Original PO number has been added to the PO receipt in Headquarters Manager and Store Operations Manager.

• The item list in both Store Operations Manager and Headquarters Manager opens with active items shown by default. As before, if you make another selection in the list, this selection is preserved through the session.

Other Improvements

In addition to the new features changed functionality listed above, Cumulative Update 5 includes fixes for the following issues:

• You receive the following error message when you process debit transactions:
  
  "Connection error: Authorization response contained NAK or ENQ. Please try again. None = 0, Source = "

• You receive an error when you try to settle credit or debit transactions that were voided in Terminal Offline mode.

• When you export a new store database from Headquarters with Microsoft SQL Server 2012, the centrally maintained data is not populated and the store ID is incorrect.

• You receive the following run-time error message when you try to approve a Style 251: Update Inventory – Item Prices worksheet that is missing a date field:
  
  "Run-time error '-2147217887 (80040e21)': Multiple-step operation generated errors. Check each status value."

• Incorrect opening amounts are shown in the Inventory Valuation report.

• Deadlock issues can occur when you tender transactions or work on purchase orders on multiple registers, or when you run reports on one machine while transactions are being processed on other registers.

• The Help button in the Top Cashier report in Headquarters Manager does not work as expected.

• Matrix item component costs are not updated correctly when new matrix items are created.

Have a great week!

Gregg Kosel
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer